Affected By Errors Of My Manager Answers 3

What happened to you? It started with my manager being disorganized when it came to managing incoming information. When my manager got asked about a disposal problem by the law department. My manager only mentioned the most recent report about the problem. My manager didn’t mention the earlier claims about possible unauthorized disposal, although there had been earlier reports. The lack of acknowledgement and recording of those earlier firsthand accounts of what happened only served the interest of my manager. My manager had not preserved the given firsthand account of what happened as told to her at the time, causing the intent of the company to come into question. The mediator on the case ruled against my employer and told them to change their policy of not preserving the reported firsthand accounts of what is said to have occurred at, around and because of the company.
What would you like to see happen? I think there should be outside handling of public safety complaints and firsthand accounts of what happened.
How do you think others can help? Get well aware of the problem-solving and complaint handling policies where you work.

Victim Of Being Mis-Represented Answers 3

What happened to you? I was mis organized by a group and an individual that lacked two attributes. (1) Didn’t have the problem themselves and (2) Didn’t have a history of satisfying previously affected persons who had a similar type of problem or experience.
What would you like to see happen? I want to see people affected by firsthand experience and those who potentially are going to be affected to self-organize. I want myself and others to get organized to connect what the affected people along us say happened.
How do you think others can help? Get organized beforehand to have the best defense and offense.

 Victim Of Useless Hearing Answers 3

What happened to you? A dozen others and I had already told our local city council what our issues were before the hearing. Instead of the council members having productive responses and answers to our concerns, they had us pitch verbal appeals weeks later. We thought it was the council’s job to research and investigate on our behalf. 

What would you like to see happen? I would like to see politicians and advocates present and cite the source of firsthand statements, responses and references for their decisions.
How do you think others can help? I think we all help by pushing ourselves to make public meetings more productive and the responses more useful going forward.

Victim Of A Re-Worded Complaint Answers 3

What happened? I made a complaint to my boss about being called an ethnic slur by a customer. This customer repeatedly used the slur on 5 different occasions. When I redirected the customers insult to a challenge, the customer accepted and suffered as a result. During the investigation of the incident, I learned that my boss had changed and reduced what I reported.
What would I like to see happen? I would like to see a service where I could share a copy of my complaint given to my employer. And has a copy of my complaint left in my own words, time stamped, made available upon request.
This is how I think others can help? Others can help by recognizing the disadvantage of employer only complaint handling.