Abused Store Clerk Answers 3

What happened to you? A customer came into the store to return an item that had been heavily used, and at the time there was no manager in the store to authorize the refund. The customer became extremely irritated and repeatedly abused me verbally.
What would you like to see happen? I would like to see changes in how store clerks are authorized and able to solve customer problems. I think having posted reminder signs for customers, announcing what the store clerks can and cannot do.
How do you think others can help? Consumers could help by promoting information that informs customers of the authority that a store employee or manager has when the buyer wants a refund.