Victim of Bad Customer Service Answers 3

What happened to you? I purchased a box of cereal from Rivertown Meijer in Detroit, MI, only to discover a serious product defect. After contacting the manufacturer, they acknowledged the issue and sent me coupons for free cereal. But when I returned to the store to use the coupon, the machine rejected it—and the store associate refused to investigate further. I asked politely for help, but she declined, leaving me stuck with a useless coupon and no resolution.
What would you like to see happen? Every store should have a designated staff member available during operating hours who can override machine errors. Technology should support customer service—not replace it. When systems fail, human judgment must step in to restore fairness.
How do you think others can help? We can advocate for policies that keep humans in the loop when machines make decisions. Whether it’s a coupon, a return, or a price discrepancy, customers deserve responsive service—not robotic rejection. Let’s push for training, accountability, and override authority at the point of sale.

For more information or to offer a productive response to a mate3 answer set presented here, please contact Cayman by email at mate3@mate3.com and by voicemail at 3137426018. The benefit of mate3.com networking is to organize around what the affected person says happened. We find, connect and provide productive responses to what is said to have happened.