What happened? I reported a customer who repeatedly used an ethnic slur—five separate times. When I stood up to the insult, the customer accepted the challenge and faced consequences. But during the investigation, I discovered my boss had altered and minimized my original complaint, distorting the truth of what I experienced.
What would I like to see happen? I’d like a secure, independent service where employees can submit complaints in their own words—time-stamped, preserved, and accessible upon request. This would ensure that the original account remains intact and unaltered, protecting both the employee and the integrity of the process.
How can others help? By acknowledging the risks of employer-only complaint systems. We need to advocate for transparent, third-party channels that empower employees to speak freely and be heard accurately. Awareness is the first step toward accountability.
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