Lily sent her 3 answers to mate3@mate3.com in 2023. She said she bought a full coverage policy with 30-days of no-cost car rentals per claim. The company cheated her out of 7 days and didn’t follow up to make her whole. The outcome is a nationwide class-action lawsuit, Watts et al. v. Liberty Mutual Personal Insurance Co., which has been certified by a federal judge. The suit alleges the company uses rigid internal guidelines to cap rental periods, rather than providing the full duration (e.g., up to 30 days) stipulated in policies, which is intended to allow a reasonable time to replace a vehicle.
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