Each of us deserves to know the operating policies of the advocates and representatives that outreach to help us. If we have the advocates, representatives and tools for redress in place before an individual has a problematic experience, it's more likely to find better options. Firsthand answers from the individuals with the lived experience have become more essential. At mate3 the networkers use a written policy set to find certified productive options. When we use firsthand answers to talk about what happened we make answers easier to organize around and connect. By including the firsthand answers of those who’ve had the same or similar lived experiences, mate3 is opening the door for those answers to be in the loop for defining and solving problems. Mate3 has created levels of value for the kind of firsthand answers that have traditionally gone untapped. Our new approach has found multiple uses for firsthand answers from individuals who have lived experience.
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