Instead of scattered testimonials or vague feedback, Robertson identified a repeatable structure for capturing firsthand experience. When someone faces a real problem, three questions unlock the most useful options. The first question asks what happened and gets to the specific 1st party lived experience. The second question asks what you would like to see happen because of the lived experience and this answer gives a vision for change. The third question asks how others can help and gives specific ask from the affected individual.
Robertson calls this a
"Mate3 Answer-Set." It's designed to be formatted, comparable, and
actionable. The mate3 answer set is not a rambling theory, story or wish lists,
but a piece of firsthand intelligence that can be used for supporting advocacy
and specific problem solving. Mate3 networking is a method that matches firsthand
answer-sets to the people and resources needed.
Example: A teacher sent a
Mate3 Answer-Set about the textbook shortage. The system matches the answers to
education nonprofits, grants focused on school equity, and the certified productive
options generated by others, including AI tools and stakeholders.

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